
QUALITY CRITERIA
What types of visual imperfections do we accept and reject
The visual appearance is always a question of interest when buying products that have always been used, and our field of business is no exception - actually one of the most common questions that we get is about the visual quality. Here, we try to make our visual criteria more transparent with some examples.
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When discussing the visual quality there are a few important things to take into account
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All coated surfaces get damaged if/when they are hit hard enough - titanium or sapphile glass is no exception.
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Most dents, scratches and marks are visible only from certain angle or in a certain lighting conditions - this is why it is difficult to describe the overall visual condition with a single image.
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Polisted and mass coated surfaces are specifically prone to visual inperfections - similarly to a white piece of clothing which is rarely looking perfectly white after it gets dirty for the first time.
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All our products have been used previously a maximum of 2 years - most commonly only 3 - 12 months.
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Most our products look like new and have only very minor, mostly unnoticeable signs of previous use.

This type of minor visual imperfections are ACCEPTED.
![]() ACCEPTEDMinor scratch on the bezel which is not visible from all angles. [Suunto 9 Baro White] | ![]() ACCEPTEDDent on copper colored bezel that is visible from close distance but not significantly from normal viewing distance. [Suunto 5 Graphite Copper] | ![]() ACCEPTEDScratch on graphite colored case, visible mainly in light reflections. [Suunto 5 Graphite Copper] |
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![]() ACCEPTEDMinor dent on graphite colored case that looks like a burn. On the lower side of the watch and mainly not clearly visible. [Suunto 5 Graphite Copper] | ![]() ACCEPTEDDent on black bezel that is visible from close distance but not significantly from normal viewing distance. [Suunto 9 Baro Black] | ![]() ACCEPTEDScratches on polished golden bezel that are not visible from all angles and not significantly from normal viewing distance. Product is the same as in the next image. [Spartan Sport Wrist HR Gold] |
![]() ACCEPTEDScratches on polished golden bezel that are not visible from all angles and not significantly from normal viewing distance. Product is the same as in the previous image. [Spartan Sport Wrist HR Gold] | ![]() ACCEPTEDDent on graphite colored case that will remain under the strap attachment. [Traverse Alpha Foliage] | ![]() ACCEPTEDSmall scratch on touch screen / glass that is only visible from a particular angle and mainly not visible. [Suunto 9 Black] |
This type of visual imperfections lead to the watch or component being REJECTED
![]() REJECTEDScratches on black titanium bezel that are visible at all time and clearly noticeable from normal viewing distance. Same product as in the next image. [Suunto 9 Baro Titanium] | ![]() REJECTEDScratches on black titanium bezel that are visible at all time and clearly noticeable from normal viewing distance. Same product as in the previous image. [Suunto 9 Baro Titanium] | ![]() REJECTEDScratch on touch screen / glass that is on the main viewing area and visible from all angles. [Spartan Sport Wrist HR Copper] |
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![]() REJECTEDScratches on glass on the main viewing area that are visible all the time. [Suunto 5 Graphite Copper] | ![]() REJECTEDScratch on glass on the main viewing area that are visible all the time. [Suunto 5 All Black] | ![]() REJECTEDScratches on the black bezel that are visible all the time from normal viewing distance. [Suunto 9 Baro Black] |
![]() REJECTEDScratch on black bezel that is visible all the time from all angles from normal viewing distance. [Suunto 5 All Black] |